Handling complaints and issues

We strive to do all we can to provide the best possible care for your child, and service to parents. If, however, there is something you are not happy about we always ask you to first discuss the matter with us to see if we can come to an understanding, agreement, or find a solution to the issue.

In some cases, however, it may be that this process does not deliver the desired results. Should such a situation arise, a formal complaint can be submitted via Zein’s internal complaints procedure. If a suitable solution is still not found, you can contact the (external) National Counter for Childcare Complaints who will advise you on any further steps.

Existing Zein parents can find a copy of our company’s Complaints Procedure posted to our parent portal Konnect.