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Health & Safety Protocol: COVID-19 v 19 November 2021

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Health & Safety Protocol: COVID-19 v 19 November 2021

Let's keep the Zein community healthy and safe together! 

​Updated on: 19/11/2021 (latest updates are highlighted in red)

Our Health & Safety Protocol with regards to COVID-19 is listed below and will continue to be adapted accordingly as the situation develops. The detailed measures serve to support the childcare sector in its work during the COVID-19 pandemic and reflect a translation of the measures of the RIVM to the specific situation of the childcare. If your question is not answered below, please contact us at 070 200 2375 – we are happy to advise your familyWe kindly ask for your cooperation in keeping the Zein community healthy and safe and are thankful for every effort made. 

My child displays (mild) Covid-like symptoms, can he/she attend childcare?

Please consult the Decision Tree - providing a clear schematic representation of the rules of the RIVM - to determine if your child can attend childcare and/or whether he/she should stay at home and/or be tested. 

Decision Tree

My family is returning from abroad, do we have to quarantine? 

For the latest travel advice and quarantine requirements applicable to adults and children, please consult the Travel Quarantine Checker. 

Travel Quarantine Checker


The day care and pre-school (0-4 years) and the out of school care (4-12 years) are now open as usual. 

1. Social distancing & mouth masks:

  • It is not necessary to keep a distance of 1.5 meters between children. 
  • It is not necassary to keep a distance of 1.5 meters between staff and children.
  • Always keep a distance of 1.5 meters between staff members and parents. 
  • When picking up the child(ren) for after school care, we adhere to the specific measures communicated by the partner school. 

2. Hygiene measures:

  • We ask everyone, including the children in our care, to apply increased hygiene measures:
    • Wash your hands regularly and thoroughly for at least 20 seconds;
    • Cough and sneeze into the inside of your elbow;
    • Use paper tissues and dispose of them immediately after use, and;
    • Avoid shaking hands with others;
    • Not to touch your face.
  • Antibacterial hand sanitiser is available at all entrances and in all care, communal and office spaces. Soap and paper towels are available at all times in all care spaces and sanitary facilities, and teachers and children follow the regular hand washing guideline with soap and water for at least 20 seconds; 
  • Children are informed and reminded of the hygiene protocol by their teachers, and posters are placed at the locations as a friendly reminder; 
  • Additional thorough environmental cleaning of all (frequently touched) surfaces including indoor and outdoor play equipment, beyond our standard routine cleaning, has been implemented in-house and by our cleaning company. Daily sanitizing of groups and locations will continue by our cleaning company; 
  • We will continue to maintain high-quality hygiene in the kitchens and with the preparation of food across service areas; 
  • For the Out of School Care, the bus transportation company has confirmed a similarly strict hygiene protocol including but not limited to additional cleaning between every transfer and separation between the driver and passengers. Our teachers wear mouth masks while on the bus. 

3. Ventilation and climate control:
The rooms are to be ventilated multiple times a day - either by Zein's climate system supplying fresh air per room via separate air channels or/and by opening all windows while the children are not in the room. Do not do this if there are several people in the room. Do this, for example, before the arrival of the children or while playing outside by opening the windows and doors opposite each other for 10 to 15 minutes.

4. COVID-19 infection at a location:
Once a positive COVID-19 test result of a child or staff member is being reported, the following steps are carefully followed:

  • Zein’s COVID-19 Team will be immediately liaising with GGD to obtain guidance on any further measures that are necessary;
  • After the GGD completed its source and contact tracing investigation, and issued their advice or binding measure, the COVID-19 Team informs Zein's Communications Department for the immediate sending of communications to staff and parents of the location concerned. 

    Please note! In line with GDPR privacy regulations, no details of the infected person/s can be made available to third parties. In all communications, a reference will be made to 'a child' or 'a staff member'.

The stay-at-home and testing policy has been harmonized for all children aged 0-12. The so-called 'snot-bubble policy', which applied to children aged 0-4, applies from now on to all children aged 0-12. This means that:

2.1 Children aged 0 – 12 can attend childcare (circumstances that apply):

  • with cold complaints (such as runny nose, nose cold, sneezing and/or sore throat);
  • if they occasionally cough;
  • with known chronic respiratory complaints, asthma or hay fever without fever and /or shortness of breath;
  • if new complaints arise that are consistent with COVID-19 less than 8 weeks after the first day of illness (or test date in the case of an asymptomatic infection) of a confirmed SARS-CoV-2 (Covid-19)  infection. See the COVID-19 guideline, suspected re-infection Guidelines/covid-19#index_Maatregelen

Children are not allowed to go to the childcare and must stay at home if these complaints worsen with cough, fever and/or shortness of breath, or if they are going to be tested and/or are awaiting the test result.  

Children and employees with mild cold complaints are also not allowed to go to childcare if the complaints develop after they have been in contact with a COVID-19 positive tested person. This applies to both immune and non-immune individuals. 

Children aged 0-4 are not allowed to go to childcare if they have a housemate with COVID-19, but are allowed to go to childcare if they are only a close contact (category 2) of someone with COVID-19. During the 10 days after contact with the contagious person, it is advised to avoid contact with people with an increased risk of a serious illness from COVID-19 and to stay at home if (mild) symptoms develop and to test via the GGD. 

For more information about COVID-19 and children, see: . For the RIVM's guide to nose-colds in children, see: . 

To determine whether a child with cold symptoms is allowed to go to childcare/school, you can use the decision tree. See . The decision tree is a translation of the rules of the RIVM. This has been drawn up by BOinK and AJN in collaboration with RIVM. 

2.2 Stay-at-home rules for children: 

Children must stay at home if they: 

  • A member of their household has COVID-19 
    • A child with a housemate with COVID-19 must: 
      • Go into quarantine for 10 days after the last moment of contact with the contagious person 
      • Testing on day 5 (if the test result is negative, the child is allowed out of quarantine)
      • Testing in case of symptoms
        • Children with symptoms are tested; the child stays at home until the results are known 
  • Have a quarantine advice after returning from abroad, see: Quarantine Travel Check COVID-19 | 

Children 4 years and older should stay at home if they: 

  • are a close contact (category 2) of someone with Covid-19, unless the child is considered an immune contact * 
    This does not include (close) contacts of a child within the childcare location. Under these circumstances (of close contact within the child care location) a child does not have to be quarantined, unless the GGD indicates otherwise. This does however, apply to close contacts in the private sphere, i.e. also if a child has (close) contact with a child who has tested positive outside the childcare facility. 
  • A child aged 4 and older with a close contact (person) that has contracted Covid-19 must:
    • Go into quarantine 10 days after the last moment of contact with the contagious person 
    • Testing on day 5 (if the test result is negative, the child is allowed out of quarantine) 
    • Testing in case of complaints 

*A child is considered immune if she has had a confirmed SARS-CoV-2 (Covid-19) infection less than 6 months ago. They do not need to be quarantined. However, the advice does apply to test in case of complaints and to test on day 5 if they have a housemate with COVID-19.

For all stay-at-home and test advice for children, see the BCO protocol and the Guide to contact and outbreak investigation COVID-19 in children (0 t/ m 12 years old).

2. Children's Test Policy: 

All children aged 0-12 years with complaints that match COVID-19 can be tested. In the following cases, testing of children 0-12 years is urgently recommended:

  • In addition to cold complaints, the child also has a fever and/or is short of breath and/or coughs (more than occasionally). The following applies here: the child is tested and, in principle, if the test result is negative, he may return to childcare. 
  • The child is seriously ill – advise parents to contact their GP in such cases; who can advise to have the child tested.
  • The child has complaints that are consistent with Covid-19 and is a roommate (category 1 contact) of someone who has Covid-19. 
  • The child has complaints that are consistent with Covid-19 and is a close contact or other contact (a category 2, or a category 3 contact at school or childcare) of someone who has Covid-19.
  • The GGD recommends testing because the child is part of an outbreak investigation.  

Child is not tested: A child who, in addition to cold symptoms, also has a fever and/or is short of breath and/or cough, and who has not been tested, may return to childcare or school if he or she is completely symptom-free for 24 hours. In case of persistent mild complaints* the child may return to childcare or school 7 days after the symptoms have started, unless quarantine advice still applies.

* This includes cold symptoms (such as a cold, runny nose, sneezing, sore throat) and occasional coughing.

Self-tests are less reliable than a PCR or antigen test taken by a professional. A self-test in the event of complaints does not replace a professionally administered PCR or Antigen test at the GGD. A positive self-test must therefore always be confirmed with a professionally administered PCR or Antigen test at the GGD. For the test policy, see


1. Organization of drop-off and pick-up times: 

Parents and external parties may (again) come to the location under certain conditions. Holders can take additional measures to ensure safe entry to the site, kindly observe any additional measures if applicable at your location carefully. Any such additional measures will be advised by the location management.

2. Mouth masks 
Parents are asked to wear a mouth mask whilst on the premises of the childcare location.

3. Parents are not allowed to go to childcare in the following situations: 

  • A parent is not allowed to pick up or bring children themselves if there are corona-related complaints and/or if they are waiting for the test result.
  • If the test result is negative, the parent may bring and collect again.
  • If the test result is positive or the parent is still in quarantine, the parent may not bring and collect the child.
  • For parents returning from a stay abroad are urgently requested to use the quarantine travel check to determine whether quarantine is necessary or mandatory, see: Quarantine Travel Check COVID-19 |

In the source and contact investigation (BCO), a person is considered immune to SARS-CoV-2 (Covid-19) if they:

  • Completed a series of vaccinations 14 days or more ago; OR
  • Received 1 vaccination 14 days or more ago after going through SARS-CoV-2 -infection; OR
  • Received the Janssen vaccination 28 days or more go; OR
  • Had COVID-19 less than 6 months ago.

In the context of BCO (source & contact tracing), this also applies to immunocompromised persons for the time being, until more specific advice can be formulated for patient categories in which vaccination proves to have insufficient protection. Anyone who does not meet the criteria of immunity, is considered not immune.


1. Health check: 
Staff members are asked to perform a health check prior to their day at work. If one of the responses to a question is yes, the staff member stays home and gets tested. 

Health Check

2. Staff Test policy: 
Staff with COVID-19 complaints gets tested in case of (mild complaints) such as: 

  • Coughing;  
  • Nose cold; 
  • Runny nose;  
  • Sneezing; 
  • Throat ache; 
  • Respiratory complaints;
  • Raised temperature up to 38 degrees or fever (38 and above); 
  • Sudden loss of taste or smell.  

Zein staff must always immediately inform HR of any symptoms, HR will advise on the test procedure. Until the test result is known, the employee stays at home. 

  • If the test result is negative, the employee can return to work, carefully following the standing hygiene regulations.  
  • If the test result is positive, the employee will need to remain at home in isolation for at least 7 days, and follow GGD prescriptions. Thereafter, the employee can return to work if they have been symptom-free for a minimum of 24 hrs.   

If a staff member / childminder is tested for COVID-19 and tests positive without complaints, the staff member / childminder will remain in isolation for at least 5 days after the test has been taken. Depending on whether someone is considered immune (see definition of immune above, section 3.4), the housemates and close contacts are also quarantined. If the staff member / childminder is still free of complaints after 5 days, she may be released from isolation. If the staff member / childminder develops complaints within 5 days of taking the test, this person will remain in home isolation for longer. The non-immune housemates must be quarantined at home until 10 days after the last risk contact, but they can take a test on day 5 and after a negative test result exit quarantine.
A person who is immune and asymptomatic must be in isolation for 72 hours and then released from isolation (unless she develops symptoms). The housemates and close contacts do have the quarantine of 10 days, with the possibility to shorten this to 5 with a test.

Preventive self-testing:
Pedagogical employees and childminders can (voluntarily) test themselves for the corona virus twice a week, without there being a direct reason to do so. Childcare organizations have received self-tests for this and these have been distributed to all locations. A positive self-test result must always be confirmed with a professionally administered PCR or Antigen test at the GGD. More information is available on the website 

3. Household members of Zein staff with Corona complaints:   

  • If someone in the household of the staff member has been tested for COVID-19 and has a positive test result, the staff member will be quarantined. Staff members/and other household contacts must then remain in quarantine at home up to and including 10 days after the last risk contact with the infected housemate. If the housemate has tested positive and strict self-isolation is possible, the housemates can have themselves tested from the 5th day after the last high-risk contact with the infected person, if they have not developed any complaints themselves. If the test result is negative, the 10-day quarantine period does not need to be completed. The staff member can then go back to work as long as the infected person is in strict isolation. It is important to remain alert for complaints afterwards and to retest if complaints do develop. Non-immune housemates are also advised to get tested as soon as possible. 

    If strict self-isolation is not possible, staff members must remain in quarantine for at least 10 days after the housemate with COVID-19 is allowed to leave isolation. From the 5th day you can test for COVID-19. If the test result is negative, the 10-day quarantine period does not need to be completed.  

4. Risk groups:  
Staff members belonging to a risk group as indicated by the RIVM, or with members of the household that fall within the risk group (risk groups provided by RIVM) cannot be required to work on the group.  In consultation with the company doctor, it can be decided to perform other tasks while: 

  • Working from home; 
  • Working at the location but in a different setting; 
  • Working in a group where the 1,5 meter distancing can be applied at all times. 

5. Pregnant staff members:  
Pregnant teachers in their third trimester (from week 28) who are working with the age group 0- 13 year olds, will only carry out tasks which enables them to keep the 1,5 meter distance from the children (ages 0-13) and adults. The staff member will discuss this with the company doctor. The exception applicable for staff working with children between the age of 0-4 is no longer applicable since 2 April 2021.  

6. Travel advice staff members: 
For employees returning from a stay abroad are urgently requested to use the quarantine travel check to determine whether quarantine is necessary or mandatory, see: Quarantine Travel Check COVID-19 |

7. Use of face masks amongst staff members:  
Staff members transporting children by bus wear a mask whilst on the bus. 

8. Contact tracing (GGD) or notification CoronaApp:  
If it appears, after GGD tracing and/or a notification from the CoronaApp, that a staff member has been in close contact with a positive tested person for more than 15 minutes within 1,5 meters, the staff member, if considered non-immune, has to go into quarantine*. The staff member can be tested from the fifth day after infection-contact took place, irrespective of having symptoms. If the test result is negative, the quarantine period of 10 days does not need to be completed. It is important to remain alert of any complaints and get tested again if symptoms do develop.