Health & Safety Protocol: COVID-19
Let's keep the Zein community healthy and safe, together!
At Zein, we operate a detailed Health and Safety protocol which meets the guidelines of the local health authorities (RIVM & GGD). Additionally, a comprehensive list of FAQ's is provided below. If your question is not answered below, please consult our detailed protocol or contact us at 070 200 2375 – we are happy to advise your family.
Can my child attend childcare?
The rules of the RIVM differ per childcare service. When your child has cold-like complaints or other symptoms which may indicate corona virus, kindly consult this decision tree. Please note: In the decision tree, the type of service your child is attending (day care, pre-school or out of school care) is leading, irrespective of age.
Stay at home rules:
- Children attending Day Care or Pre-School (0-4 years old) with cold-like complaints (runny nose, nose cold, sneezing and sore throat) are allowed to attend childcare. Do the complaints include a fever and/or respiratory complaints? Then the child and all members of the household stay at home. This is not required if the child has an occasional cough, asthma or hayfever.
- Children attending After School or Holiday Care (ages 4-12) must stay at home and are advised to be tested in case of any complaints fitting to Covid-19, even if the child only has cold-like complaints (runny nose, nose cold, sneezing, sore throat). Do the complaints include a fever and/or respiratory complaints? Then the child and all members of the household stay at home. This is not required if the child has an occasional cough, asthma or hayfever.
Children are only allowed to return to childcare if they have been symptom-free for at least 24 hours (with a maximum of 7 days in case of mild complaints) or after a negative test. The other members of the household are allowed to leave quarantine at the same time.
Furthermore, children of all ages stay at home:
- If a member of their household (including siblings) is experiencing respiratory complaints or a fever;
- If a member of their household has tested positive for corona;
- If they have been in close contact (at <1,5m for >15 min) with someone who tested positive for corona;
- If they had contact with someone who tested positive for corona at childcare or school.
Children who had (close) contact with someone who tested positive for corona will be advised by the local health authorities (GGD) when they can return to childcare.
1. Social distancing is applied between all adults.
2. Increased hygiene measures are applied by staff, parents and children - including but not limited to:
- Sanitiser products are available in every room and at every entrance;
- Additional thorough daily cleaning of surfaces and play materials is implemented in-house and by our cleaning company;
- The combining of children from different groups in one space is minimised;
- Cross-movement of staff is minimised;
- In our daily operations at the After School Care, our teachers will organise the contact between children of different schools and classes in the safest way possible.
- The bus transport company for After School Care follows strict health and safety protocols.
3. The rooms are ventilated multiple times a day - either through Zein's climate system supplying fresh air per room via separate air channels or/and by opening all windows while the children are not in the room.
4. Suspension of certain activities
- For the Day Care and Pre-School groups, the weekly Physical Exercise sessions by our in house, cross-location PE-teacher have been temporarily suspended;
- We have minimized field trips for all services;
- External visitors are restricted to a minimum, necessary visitors (e.g. inspectors and suppliers) are required to wear mouth masks;
- All activities that involve group gatherings (parents’ evenings, graduation ceremonies), have been suspended until further notice.
5. Pick up and drop off protocols specific to each location
- Protocols have been made per location to reduce the need for parents to enter the building during drop-off and pick-up. Procedures may include designated drop-off/pick-up areas and dedicated time slots, depending on the requirements of the location.
- Children are dropped off and picked up by one adult only;
- Parents wear mouth masks at all times when entering our premises and apply social distancing with adults and children, even if the handover point is outside;
- Parents to spend minimal time at the location. Parents’ rooms are not available for use;
- Staff and parents to avoid using public transport as much as possible;
6. Communication with parents continues (mainly) online
Despite the restrictions of the current circumstances, it is important to keep in touch with parents. We encourage parents to contact us if you have any questions or information to share:
- Communication with parents will take place by email, phone and Skype or Zoom sessions when a face to face meeting is required or preferred;
- The daily update about the child’s day at Zein will be provided through parent app Konnect. If needed, additional updates will be provided by email.
7. To protect the entire Zein community, we kindly request that all parents promptly communicate any of the following scenarios to the location/service manager*:
- A positive test result;
- Any travel to orange or red countries.
* Please be aware that no details of the (infected) person/s can be made available to third parties
When your child has any (mild) symptoms fitting to covid-19, please consult the decision tree created by Trade Association Childcare and RIVM to determine if your child can attend childcare.
- If your child has cold-like complaints – such as sneezing or coughing
- Your child only needs to stay home if he/she is between the ages of 4-12 (attending After School or Holiday Care).
- The other members of the household do not need to stay at home.
- If your child has a chronic cold, hay fever or asthma with recognisable representation
- Your child may go to childcare after consultation with Zein. However, in case of any doubt or when the complaints change/get worse, the child must stay at home until the complaints are gone or if the complaints are again a recognizable representation for the child.
- The other members of the household do not need to stay at home - unless suddenly a fever or (new) respiratory complaints appear.
- If, asides from mild corona/cold complaints, your child has a fever or respiratory complaints
- Your child may not attend childcare until he/she has received a negative test result or is symptom-free for at least 24 hours - with a maximum of 7 days in case of ongoing mild complaints.
- All members of the household (including siblings) stay at home for the same duration as the child experiencing the (severe) complaints.
- If your child has the corona virus
- Your child may not attend childcare and you are requested to immediately inform Zein of the positive test result.
- Your entire household (including siblings) stays at home and everyone is tested. The GGD will advise on the testing procedure and quarantine period required for each of the family members.
Please note: in addition to the COVID-19 related measures, Zein's standard sickness protocol continues to apply. A childcare centre is not a suitable environment for a sick child because we cannot provide a child with the complete care he/she needs at that particular moment. Children who are sick are not expected to be brought to childcare and must be picked up if they fall ill whilst at Zein. Location management will contact parents with a request to pick up their child(ren) if they display the following symptoms:
- When the child’s body temperature is 37,8 degrees or higher;
- When the child feels too ill to join the daily programme;
- When the care needed for the child is so intensive that it will negatively influence the child or the group;
- If the child has a contagious disease.
- And, in line with the current Covid-19 protocol, parents of children attending After School Care or Holiday Care will be called to pick their child up immediately in case of mild, cold-like complaints.
- If a member of the household has mild complaints fitting to Covid-19
The member of the household experiencing mild symptoms stays at home and arranges to be tested. The child can attend childcare but the affected parent is not allowed to drop-off or pick-up the child until a negative test result is confirmed.
- If a member of the household of the child has a fever and/or respiratory complaints in addition to mild complaints
All members of the household – including the child(ren) - must isolate at home. Your child is not allowed to attend Zein. Once everyone in the family has no symptoms for 24 hours, or the affected person(s) have received a negative test result, the child may come back to childcare.
Once a positive COVID-19 test result of a child or staff member is being reported, the following steps are carefully followed:
- Zein’s COVID-19 Team will be immediately liaising with GGD to obtain guidance on any further measures necessary;
- After the GGD issued their advice or binding measure, the COVID-19 team informs Zein's Communications Department for the immediate sending of communications to staff and parents of the location concerned. In line with GDPR privacy regulations, no details of the infected person/s can be made available to third parties. In all communications, a reference will be made to 'a child' or 'a staff member'.
Please bear in mind that, depending on the severity of the particular case, a staff member or child is infected, the GGD could decide for all children and all teachers of the group concerned to temporarily go into quarantine as a precaution.
If someone in the child's household has tested positive for COVID-19, the instructions from the GGD are leading. Children and other members of the household must stay at home for 10 days from the moment you were last in close contact with the infected person when strict self-isolation takes place (no contact between the infected household member and other members). If strict self-isolation is impossible within the household, the child must wait for the patient to be allowed to quit self-isolation and then must stay at home for an additional 10 days. When a member of the household tests positive and strict self-isolation (no risk contact with housemates) is possible and adhered to, housemates (incl. children) can get tested from the 5th day of the last risk contact, provided they have remained symptom-free. If the test result is negative, the quarantine period of 10 days does not need to be completed. It is important to remain alert of any complaints and get tested again if symptoms do develop.
If a child attending Zein has been in close contact with someone with COVID-19
- If it appears, after GGD tracing and/or a notification from the CoronaApp, that a child has been in close contact with a positive tested person for more than 15 minutes within 1,5 meters, the child has to go into quarantine. The child can be tested from the fifth day after infection contact took place, irrespective of having symptoms. If the test result is negative, the quarantine period of 10 days does not need to be completed. It is important to remain alert of any complaints and get tested again if symptoms do develop (the child cannot attend childcare whilst awaiting test results).
- If a sibling has to go into quarantine after contact tracing by GGD (been in close contact with a positive tested person for more than 15 minutes within 1,5 meters), your other child is allowed in childcare. But, only on the condition that this other child is not exposed to the positive tested person. If the sibling does develop symptoms fitting Covid-19 or is tested positive, your other child(ren) cannot attend childcare and the household has to go into quarantine.
- If the family travelled abroad with the child(ren)
When the family returns from a country marked code red or orange due to the coronavirus, all family members must stay at home (in quarantine) for 10 days. The family can be tested from the fifth day after returning, irrespective of having symptoms. If the test results of all family members are negative, quarantine ends and the child(ren) can return to childcare.
- If only the parent(s) travelled abroad
The child can attend childcare but the parent(s) who travelled abroad must stay at home in quarantine for 10 days and will therefore need to arrange for someone else to drop-off and pick-up their child from childcare during this period. The parent(s) can be tested five days from return. If the test result(s) are negative, the parent(s) can bring the child to childcare again.
Please note, the above also applies when the risk colour changed from yellow to orange or red during your travels. We kindly ask families to keep themselves informed on the country risk codes via this link.
Children attending DAY CARE or PRE-SCHOOL (indicated as age group 0-4 by the RIVM)
Testing children attending Day Care or Pre-School is strongly recommended if:
- they, in addition to cold-like complaints, experience a fever and/or respiratory complaints and/or more than an occasional cough - herein the following applies: the child is tested and, in principle, is allowed to attend childcare following a negative test result (unless described otherwise in Zein's Sickness Protocol);
- they are very ill in any other way - contact your GP, who may advise to have your child tested;
- they have mild complaints after close contact with a positive tested person;
- they emerge after contact tracing by GGD;
- they are part of an outbreak investigation.
This also applies for children attending After School and Holiday Care (indicated as age group 4-12 by the RIVM), who are also urgently advised to be tested if they experience cold-like complaints (only). Testing should be done by the GGD - as selftests are considered less reliable.
- The child remains at home while awaiting the test result;
- Positive test result? Carefully follow the instructions provided by the GGD;
- Negative test result? The child can attend childcare again.
Child not tested?
- The child with complaints who has not been tested is allowed to return to childcare on the condition he/she is symptom-free for at least 24 hours, with a maximum of 7 days in case of ongoing mild complaints from the first day of illness, and does not need to remain at home for any other reasons.
1. Health check
Staff members are asked to perform a health check prior to their day at work. If one of the responses to a question is yes, the staff member stays home and gets tested.
2. Test policy
Staff with COVID-19 complaints gets tested in case of (mild complaints) such as:
- Nose cold;
- Runny nose;
- Throat ache;
- Raised temperature up to 38 degrees or fever (38 and above);
- Sudden loss of taste or smell.
Zein staff must always immediately inform HR of any symptoms, HR will advise on the test procedure. Until the test result is known, the employee stays at home.
- If the test result is negative, the employee can return to work.
- If the test result is positive, the employee will need to remain at home in isolation for at least 7 days. Thereafter, the employee can return to work if they have been symptom-free for a minimum of 24 hrs.
If an employee without complaints gets tested for COVID-19 complaints and tests positive, the employee will remain in isolation at home for at least five days from the test moment. If the employee is still symptom-free after five days, they can quit isolation and the quarantine also ends for their housemates. If the employee develops symptoms within five days after the test, the employee will remain in isolation for a longer period - and the housemates also remain in quarantine up to 10 days from the last risk contact.
3. Members of the household of Zein staff
- If someone in the household of the employee has mild COVID-19 complaints as well as a fever of 38 degrees or respiratory complaints, the employee stays at home.
- If the test result is negative or if everyone in the household has been symptom-free for 24 hrs, the employee can return to work.
- If someone in the household of the employee has tested positive for COVID-19, the instructions from the GGD are leading. Employees need to remain in quarantine for 10 days after the last risk contact with the infected housemate if strict isolation applies (no risk contact between the infected patient and other housemates). If the housemate has tested positive and strict isolation (without contact with the housemates) is possible, the housemates can get tested 5 days after the risk contact - if they have remained symptom-free. If the test result is negative, the 10 day quarantine period does not need to be completed. It is important to remain alert of any symptoms and get tested again if symptoms do develop. If strict self-isolation is not possible, employees will need to remain in quarantine for up to 10 days from the moment the housemate with COVID-19 can quit isolation.
4. Risk groups
Staff members belonging to a risk group as indicated by the RIVM, or with members of the household that fall within the risk group (risk groups provided by RIVM) cannot be required to work on the group. In consultation with the company doctor, it can be decided to perform other tasks while:
- Working from home;
- Working at the location but in a different setting;
- Working in a group where the 1,5 meter distancing can be applied at all times.
5. Pregnant staff members
Pregnant teachers in their third trimester who are working with the age group 4 - 13 year olds, will only carry out tasks enabling them to keep the 1,5 meter distance from the children. The staff member will discuss this with the company doctor. This measure does not apply for pregnant teachers working with the age group 0-4 year olds.
6. Travel advice staff members
Staff members returning from a country or area with a risk code orange or red have to quarantine for 10 days upon their return home. This also applies when the risk colour changed from yellow to orange or red during their travels.
7. The use of face masks amongst staff members
All members of staff wear masks indoors when they are stepping out of their group or office.
8. Contact tracing (GGD) or notification CoronaApp
If it appears, after GGD tracing and/or a notification from the CoronaApp, that a staff member has been in close contact with a positive tested person for more than 15 minutes within 1,5 meters, the child has to go into quarantine. The child can be tested from the fifth day after infection contact took place, irrespective of having symptoms. If the test result is negative, the quarantine period of 10 days does not need to be completed. It is important to remain alert of any complaints and get tested again if symptoms do develop.