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Health & Safety Protocol: COVID-19

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Health & Safety Protocol: COVID-19

Let's keep the Zein community
healthy and safe collectively

​Updated on: 13/04/2021 (latest updates are stated in green)

The national health authorities RIVM released an amended measure - effective immediately - for children attending primary school, and therefore out of school care only (indicated as age group 4-12 by the RIVM).

  • Children attending PRIMARY SCHOOL experiencing mild symptoms (such as runny nose, nasal cold, couching, sneezing or sore throat) cannot attend out of school care and are strongly advised to be tested. 
  • Children attending DAY CARE OF PRE-SCHOOL are allowed to go to Zein with cold-like complaints (runny nose, nose cold. sneezing, sore throat and/or hay fever)

Additional information on the new measures can be found in our Health & Saftely Protocol listed below.

When your child has a nose cold, kindly inform yourself of the decision tree created by Trade Association Childcare and RIVM before bringing your children to childcare. Please note! In the decision tree, the type of service your child is attending (day care, pre-school or out of school care) is leading, irrespective of age.

Our Health & Safety Protocol with regards to COVID-19 is listed below and will continue to be adapted accordingly as the situation develops.  If your question is not answered below, please contact your location manager in the first instance. We kindly ask for your cooperation in keeping the Zein community healthy and safe - and are thankful for every effort made. 

GENERAL MEASURES

1. Social distancing:

  • Between children of all ages, the 1,5 meter distancing does not apply;
  • Between employees and children, the 1,5 meter distancing does not apply*;
  • Between staff members, a distance of 1,5 meters applies at all times, also in communal spaces such as hallways and toilets;
  • Between staff members and parents a distance of 1,5 meters applies at all times. Parents do not enter the location(s) unless strictly needed. When entering a location, a mouth mask should be worn at all times;
  • When collecting OSC children from the schools, our teachers adhere to the measures created by the school.

* Pregnant teachers in their third trimester who are working with the age group 4 - 13 year olds, will only carry out tasks which enables them to keep the 1,5 meter distance from the children. The staff member will discuss this with the company doctor. This measure does not apply for pregnant teachers working with the age group 0-4 year olds.

2. Hygiene measures

  • We ask everyone, including the children in our care, to apply increased hygiene measures:
    • Wash your hands regularly and thoroughly for at least 20 seconds;
    • Cough and sneeze into the inside of your elbow;
    • Use paper tissues and dispose of them immediately after use, and;
    • Avoid shaking hands with others;
    • Not to touch your face.
       
  • Antibacterial hand sanitiser is available at all entrances and in all care, communal and office spaces. Soap and paper towels are available at all times in all care spaces and sanitary facilities, and teachers and children follow the regular hand washing guideline with soap and water for at least 20 seconds;
     
  • All members of staff wear masks indoors when they are stepping out of their group or office, all parents wear masks during drop-off and pick-up;
     
  • Children are informed and reminded of the hygiene protocol by their teachers, and posters are placed at the locations as a friendly reminder;
     
  • Additional thorough environmental cleaning of all (frequently touched) surfaces including indoor and outdoor play equipment, beyond our standard routine cleaning, has been implemented in-house and by our cleaning company. Daily sanitizing of groups and locations will continue by our cleaning company;
     
  • We are minimizing the grouping of children from different groups in one space as much as possible and staff is asked not to enter the care space of other groups without significant reason. The Day Care teachers will refer to their managers if they need anything from another group;
     
  • We will continue to maintain high-quality hygiene in the kitchens and with the preparation of food across service areas;
     
  • For the Out of School Care, the bus transportation company has confirmed a similarly strict hygiene protocol including but not limited to additional cleaning between every transfer and separation between the driver and passengers. Our teachers wear mouth masks while on the bus.
     

3. Ventilation and climate control
The rooms are ventilated multiple times a day - either by Zein's climate system supplying fresh air per room via separate air channels or/and by opening all windows while the children are not in the room.

4. COVID-19 infection at a location
Once a positive COVID-19 test result of a child or staff member is being reported, the following steps are carefully followed:

  • Zein’s COVID-19 Team will be immediately liaising with GGD to obtain guidance on any further measures that are necessary;
  • After the GGD issued their advice or binding measure, the COVID-19 team informs Zein's Marketing & Communications Department for the immediate sending of communications to staff, parents and partner schools (in case of an OSC child) of the location concerned.

    Please note! In line with GDPR privacy regulations, no details of the infected person/s can be made available to third parties. In all communications, a reference will be made to 'a child' or 'a staff member'.
MEASURES FOR CHILDREN

1. Whether your child(ren) can attend childcare

Children attending DAY CARE or PRE-SCHOOL (indicated as age group 0-4 by the RIVM)
Children attending day care or pre-school are allowed to go to Zein with cold-like complaints (runny nose, nose cold. sneezing, sore throat and/or hay fever), except: 

  • If they have other complaints fitting to COVID-19 such as fever (37,8 degrees or above, as per Zein's Sickness Protocol), respiratory complaints, more than an occasional cough, sudden loss of smell and/or taste;
  • If they are part of the same household as a patient with a confirmed COVID-19 infection; 
  • If they have a family member with complaints appropriate to COVID-19, being mild symptoms in combination with a fever of 38 degrees or shortness of breath, and the (negative) test result of the family member is not yet known.


Children attending OUT OF SCHOOL CARE (indicated as age group 4-12 by the RIVM)
Children attending primary school, and therefore out of school care, are allowed to go to Zein, except:

  • If they are experiencing mild symptoms (such as runny nose, nasal cold, couching, sneezing or sore throat), children cannot attend childcare and are strongly advised to be tested;
  • If they have other complaints fitting to COVID-19 such as fever (37,8 degrees or above, as per Zein's Sickness Protocol), respiratory complaints, more than an occasional cough, sudden loss of smell and/or taste, children cannot attend childcare and are strongly advised to be tested;
  • If they are part of the same household as a patient with a confirmed COVID-19 infection; 
  • If they have a family member with complaints appropriate to COVID-19, being mild symptoms in combination with a fever of 38 degrees or shortness of breath, and the (negative) test result of the family member is not yet known.


Please note! When your child has a nose cold, kindly inform yourself of the decision tree created by Trade Association Childcare and RIVM before bringing your children to childcare.

Members of the household
Children aged 0-12 cannot attend childcare:

  • Once someone in the household has tested positive for COVID-19. The child MUST stay at home;  
  • If anyone in the child's household displays cold-like symptoms as well as a fever of 38 degrees and / or shortness of breath while awaiting the test result, the child MUST stay at home; 
  • If someone in the child's household has been tested positive for COVID-19, the instructions from the GGD are leading. Children and other members of the household must stay at home for 10 days from the moment you were last in close contact with the infected person when strict self-isolation takes place (no contact between the infected household member and other members). If strict self-isolation is impossible within the household, the child must wait for the patient to be allowed to quit self-isolation and then must stay at home for an additional 10 days. When a member of the household tests positive and strict self-isolation (no risk contact with housemates) is possible and adhered to, housemates (incl. children) can get tested from the 5th day of the last risk contact, provided they have remained symptom-free. If the test result is negative, the quarantine period of 10 days does not need to be completed. It is important to remain alert of any complaints and get tested again if symptoms do develop.

Children aged 0-12 are allowed to attend childcare:

  • If a sibling has to go into quarantine as he/she emerged after contact tracing by GGD (been in close contact with a positive tested person for more than 15 minutes within 1,5 meters), your other child is allowed in childcare. But only on the condition that this other child is not exposed to the positive tested person. If the sibling does develop symptoms fitting Covid-19 or is tested positive, your other child(ren) cannot attend childcare and the household has to go into quarantine.
  • Children are only allowed back at Zein when they and other members of the household have been symptom-free for 24 hours minimum and are not ill in addition to their cold-like complaints or can confirm a negative test result;
  • If a child has a chronic cold, hay fever or asthma with recognizable representation, the child may go to childcare after consultation between parent/caretaker and Zein. In case of any doubt or when the complaints change/get worse, the child must stay at home until the complaints are gone or if the complaints are again a recognizable representation for the child.

Furthermore

  • If it appears, after GGD tracing and/or a notification from the CoronaApp, that a child has been in close contact with a positive tested person for more than 15 minutes within 1,5 meters, the child has to go into quarantine. The child can be tested from the fifth day after infection contact took place, irrespective of having symptoms. If the test result is negative, the quarantine period of 10 days does not need to be completed. It is important to remain alert of any complaints and get tested again if symptoms do develop. Please bear in mind that when one staff member or child is infected, the GGD could decide for all children and all teachers of the group concerned to go into quarantine;
  • Adults and children returning from a country or area with a risk code orange or red have to quarantine for 10 days upon their return home. This also applies when the risk colour changed from yellow to orange or red during their travels. The members of the household can be tested from the fifth day after returning, irrespective of having symptoms. If the test result is negative, the quarantine period of 10 days does not need to be completed. It is important to remain alert of any complaints and get tested again if symptoms do develop. We kindly ask families to keep themselves informed on the country risk codes via this link. Parents travelling without children and returning from a country or area with a risk code orange or red are not allowed to bring their children to childcare. 
     

2. Testing children

 Children attending DAY CARE or PRE-SCHOOL (indicated as age group 0-4 by the RIVM)
Children attending day care or pre-school do not need to be tested for COVID-19, but is strongly advised if:

  • they have complaints fitting to COVID-19 such as fever (37,8 degrees or above, as per Zein's Sickness Protocol), respiratory complaints, more than an occasional cough, sudden loss of smell and/or taste;
  • they are very ill in any other way; 
  • they have mild complaints after close contact with a positive tested person; 
  • they emerge after contact tracing by GGD;
  • they are part of an outbreak investigation. 

Child tested?

  • The child remains at home while awaiting the test result;
  • Positive test result? Carefully follow the instructions provided by the GGD;
  • Negative test result? The child can attend childcare again.

Children attending OUT OF SCHOOL CARE (indicated as age group 4-12 by the RIVM)
Children attending primary school, and therefore out of school care, testing for COVID-19 is strongly advised if:

  • they are experiencing mild symptoms (such as runny nose, nasal cold, couching, sneezing or sore throat);
  • they have other complaints fitting to COVID-19 such as fever (37,8 degrees or above, as per Zein's Sickness Protocol), respiratory complaints, more than an occasional cough, sudden loss of smell and/or taste;
  • they are very ill in any other way; 
  • they have mild complaints after close contact with a positive tested person; 
  • they emerge after contact tracing by GGD;
  • they are part of an outbreak investigation. 

Child tested?

  • The child remains at home while awaiting the test result;
  • Positive test result? Carefully follow the instructions provided by the GGD;
  • Negative test result? The child can attend childcare again.

Child not tested?

  • The child can return to childcare on the condition he/she is symptom free for at least 24 hours, with a maximum of 7 days in case of ongoing mild complaints, after which the child can return to school.
      

3. Minimizing contact between groups

In order to decrease the infection risk on all our locations – since there is a change that a group has to close in case of one infection – we are minimizing:

  • Contact between the different groups in day care and pre-school;
  • Contact between children of different schools or classrooms in out of school care;
  • Cross-group movement of staff as much as possible;
  • The use of indoor communal spaces: the inner halls will only be used by one group at a time;
  • The use of outdoor communal spaces: the outdoor playgrounds may be used by more than one group at a time, however individual groups will stay within a designated area as much as possible to prevent contact between groups;
  • Opening or closing the day on our locations with combined groups.

To limit the infection risk, we have also suspended the following activities:

  • ​For the Day Care and Pre-School groups, the weekly Physical Exercise sessions have been suspended;
  • We have minimized field trips for all services;
  • We have removed communal fruit baskets;
  • External visitors are restricted to a minimum, necessary visitors (think of inspectors and suppliers) are required to wear mouth masks;
  • All activities that involve group gatherings (parents’ evenings, graduation ceremonies), have been suspended until further notice.
MEASURES FOR PARENTS

1. Pick up and drop off
Please note: Every location and group has received its own pickup and drop off protocol and other location-specific updates from the location or service manager. 

  • For Day Care parents, protocols have been made per location to reduce the need for parents to enter the building during drop-off and pick-up. Location manager informs parents of the specific drop-off and pick-up arrangements for the different groups;
     
  • Pre-School and Out of School Care parents do not enter the childcare location but receive their children in safely designated outside areas;
     
  • Phased drop-off and pick-up approach applies at locations with designated pick-up and drop-off points;
     
  • Children are dropped off and picked up by one adult only;
     
  • Parents wear mouth masks at all times when entering our premises, even if the handover point is outside;
     
  • The 1,5 meter distancing rule applies outside also;
     
  • Parents to spend minimal time at the location. Parents’ room is not available;
     
  • Buggies cannot be left at the locations during the day;
     
  • Staff and parents to avoid using public transport as much as possible;
     
  • Parents travelling without children and returning from a country or area with a risk code orange or red are not allowed to bring their children to childcare. 

 

2. Communication with parents
Despite the restrictions of the current circumstances, we find it important to remain in communication with parents. We encourage parents to contact us if you have any questions or information to share:

  • Communication with parents will take place by email, phone and Skype or Zoom sessions when a face to face meeting is required or preferred;
  • The daily update about the child’s day at Zein will be provided through parent app Konnect. If needed, additional updates will be provided by email.
MEASURES FOR STAFF MEMBERS

1. Health check
Staff members are asked to perform a health check prior to their day at work. If one of the responses to a question is yes, the staff member stays home and gets tested.

2. Test policy:
Staff with COVID-19 complaints gets tested in case of (mild complaints) such as: 

  • Coughing; 
  • Nose cold;
  • Runny nose; 
  • Sneezing;
  • Throat ache;
  • Raised temperature up to 38 degrees or fever (38 and above);
  • Sudden loss of taste or smell. 

    ​Zein staff must always immediately inform HR of any symptoms, HR will advise on the test procedure. Until the test result is known, the employee stays at home.
    • If the test result is negative, the employee can return to work. 
    • If the test result is positive, the employee will need to remain at home in isolation for at least 7 days. Thereafter, the employee can return to work if they have been symptom-free for a minimum of 24 hrs.  

If an employee without complaints gets tested for COVID-19 complaints and tests positive, the employee will remain in isolation at home for at least five days from the test moment. If the employee is still symptom-free after five days, they can quit isolation and the quarantine also ends for their housemates. If the employee develops symptoms within five days after the test, the employee will remain in isolation for a longer period - and the housemates also remain in quarantine up to 10 days from the last risk contact

Precautionary self-tests
From Monday 10 May, precautionary self-tests are made available to all Zein pedagogic staff to support earlier detection of Covid-19 infection and help prevent outbreaks – improving the overall safety at our childcare locations. Made available by the Dutch government, the antigen self-tests can be conducted by the employees themselves on a twice weekly basis – producing a result within 15 minutes. These tests come in addition to all existing measures and are only used on a precautionary basis. This means, in case of (mild) corona related complaints or following close infection contact, a coronamelder-app notification, or return from a high risk (code red or orange area) staff does not come to work and arranges to get tested at a GGD location.

3. Members of the household of Zein staff

  • If someone in the household of the employee has mild COVID-19 complaints as well as a fever of 38 degrees or respiratory complaints, the employee stays at home. 
  • If the test result is negative or if everyone in the household has been symptom-free for 24 hrs, the employee can return to work. 
  • If someone in the household of the employee has tested positive for COVID-19, the instructions from the GGD are leading. Employees need to remain in quarantine for 10 days after the last risk contact with the infected housemate if strict isolation applies (no risk contact between the infected patient and other housemates). If the housemate has tested positive and strict isolation (without contact with the housemates) is possible, the housemates can get tested 5 days after the risk contact - if they have remained symptom-free. If the test result is negative, the 10 day quarantine period does not need to be completed. It is important to remain alert of any symptoms and get tested again if symptoms do develop. If strict self-isolation is not possible, employees will need to remain in quarantine up to 10 days from the moment the housemate with COVID-19 can quit isolation. 

4. Risk groups
Staff members belonging to a risk group as indicated by the RIVM, or with members of the household that fall within the risk group (risk groups provided by RIVM) cannot be required to work on the group.  In consultation with the company doctor, it can be decided to perform other tasks while:

  • Working from home;
  • Working at the location but in a different setting;
  • Working in a group where the 1,5 meter distancing can be applied at all times.

5. Pregnant staff members
Pregnant teachers in their third trimester who are working with the age group 4 - 13 year olds, will only carry out tasks which enables them to keep the 1,5 meter distance from the children. The staff member will discuss this with the company doctor. This measure does not apply for pregnant teachers working with the age group 0-4 year olds.

6. Travel advice staff members
Staff members returning from a country or area with a risk code orange or red have to quarantine for 10 days upon their return home. This also applies when the risk colour changed from yellow to orange or red during their travels.

7. The use of face masks amongst staff members
All members of staff wear masks indoors when they are stepping out of their group or office.

8. Contact tracing (GGD) or notification CoronaApp
If it appears, after GGD tracing and/or a notification from the CoronaApp, that a staff member has been in close contact with a positive tested person for more than 15 minutes within 1,5 meters, the child has to go into quarantine. The child can be tested from the fifth day after infection contact took place, irrespective of having symptoms. If the test result is negative, the quarantine period of 10 days does not need to be completed. It is important to remain alert of any complaints and get tested again if symptoms do develop.